Refund & Return Policy

We want you to love every part of your self-care ritual—but we understand that sometimes things don’t go as planned. Please read our return policy carefully before placing an order.

All Sales Are Final on Discounted Items

We do not accept returns or issue refunds on sale, promotional, or discounted items.

📦 Returns on Full-Price Items

If you're not completely satisfied with your full-priced purchase, you may return unused, unopened items within 7 days of delivery.

• All returns are subject to a 50% restocking fee
• Original shipping costs are non-refundable
• Return shipping is the customer’s responsibility
• Returns must be approved and receive a return label issued by our team before being sent back

To initiate a return, email us at venusandvelvetco@gmail.com with your order number and reason for the return.

🌍 International Orders

We are currently unable to accept returns on international orders.